Shipping policy

Last updated: October 15, 2026

Thank you for shopping with HipStrap. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

United States orders

All orders are shipped from our workshop in Manzanita, Oregon. Orders shipped within the United States are not subject to customs duties, import taxes or brokerage fees.

International orders: customs, taxes and import fees

Prices shown on our store and at checkout do not include any import taxes, duties or fees for orders shipped outside the United States. We do not collect these charges at checkout.

Depending on your country, your order may be subject to customs duties, import taxes (such as VAT, GST, HST, PST, QST or RST), and brokerage, clearance or handling fees charged by the carrier. These charges are set by your country’s customs authority and/or the carrier, not by us, and they vary based on the destination, the order’s value, how the products are classified, and the shipping method.

Any such charges are the customer’s responsibility and are usually collected by the carrier before or at delivery. We are unable to estimate or refund them. We recommend checking your country’s import rules before placing an order.

Customs processing may also cause delays that are outside our control.

If you refuse to pay these charges and the package is returned to us, we will refund the cost of your items minus the original shipping cost and any return shipping or fees charged to us.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Albania, Andorra, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Caribbean Netherlands, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Maldives, Malta, Martinique, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Myanmar (Burma), Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, North Macedonia, Norway, Oman, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Romania, Russia, Samoa, San Marino, Saudi Arabia, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia & South Sandwich Islands, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, U.S. Outlying Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wallis & Futuna, Yemen, and Åland Islands.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at hello@hipstrap.com.ar.