General FAQs
Are your products suitable for all types of guitars?
Yes, our straps and accessories are designed to be compatible with a wide range of guitar types, including electric, acoustic, and bass guitars.
Are your camera straps suitable for all types of cameras?
Yes, our Camera Straps are compatible with Analog, Reflex, and DSLR cameras. The adjustment straps are 0.4" wide (10mm). If they can't fit through your Camera Strap Loop, you can add a key fob ring, just like they did in the 60s, 70s, and 80s.
What materials are your guitar straps made from?
Our guitar straps are made from high-quality materials such as premium leather, fabrics, woven jacquard ribbons, cotton, and synthetic recycled fibers to ensure durability and comfort.
We don't make "vegan" or faux leather straps because they tend to wear out quickly and are often made from plastics, which are less durable and less environmentally friendly in the long run.
Do HipStrap products come with a guarantee?
Yes, we offer a Limited Lifetime Guarantee to the original purchaser, ensuring that your musical journey is backed by our commitment to excellence. Learn more about it here!
Can I apply for a HipStrap Artist Endorsement?
We are a small business and do not pay artists/musicians to use our products. We do have an official Artist endorsement/sponsorship program that offers meek discounts on our products.
If you’d like to apply for an official HipStrap Endorsement / Sponsorship Program, please check the Artist Endorsement Page and follow the instructions.
Orders and Shipping
How do I place an order?
You can place an order by browsing our products, adding items to your cart, and following the checkout process.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and Shopify Payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
How long will it take to receive my order?
Our products ship from our facility in Oregon. Domestic (USA) shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 2-7 business days. We offer different shipping services to accommodate our customers' needs, including USPS and UPS.
- During peak traffic seasons such as Memorial Day, Black Friday, and Thanksgiving through New Year’s Eve, some orders may take longer to be filled.
- USA Domestic shipping can take up to 5 business days.
- International shipping could take up to 21 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Who pays international Duties & Taxes?
All HipStrap orders ship from the USA. All duties, taxes, and brokerage fees for international shipments are the responsibility of the customer.
HipStrap will not pay import duties, taxes, or any other fees for shipping HipStrap products outside of the USA. Any refused deliveries that are returned to HipStrap due to unpaid import fees are subject to a 50% restock fee.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Returns and Exchanges
What is your return policy?
Unless explicitly stated in the product description, yes, we will accept full or partial order returns. All returns must be requested within 14 days of receiving your items. Returns requested after 14 days will be refused.
Items must be returned in like new condition with original packaging contents. If items are not in like-new condition with original packaging contents, a 25% restocking fee may be applied.
The return shipping cost must be paid by the customer.
Refunds will be issued against the original form of payment and may take 5-7 business days to be processed upon receiving the item(s).
HipStrap does not control how quickly your financial institution posts refunds.
Does HipStrap provides free return labels?
No, the customer will be responsible for return shipping and assumes all liability for lost or damaged shipments.
We suggest using an insured and traceable shipment method, with delivery confirmation and signature required.
How do I return or exchange an item?
To initiate a return or exchange, contact our customer service at hello@hipstrap.com.ar with your order number and reason for the return/exchange.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
At HipStrap, we accept a variety of payment methods to ensure a smooth and convenient shopping experience for our customers. You can securely pay using:
- Credit Cards: Visa, MasterCard, American Express, and Discover
- Debit Cards: Major debit cards with a Visa or MasterCard logo
- PayPal: For a quick and secure checkout
- Apple Pay: Use your Apple devices for easy payment
- Google Pay: Convenient payment option for Android users
- Shop Pay: Faster checkout with saved payment details
If you have any questions about payment options, please feel free to contact us at hello@hipstrap.com.ar
Account and Support
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and save your information for future purchases.
How can I contact customer support?
You can contact us via email at hello@hipstrap.com.ar or through our contact form on the website. Our customer service team is available Monday to Friday, 9 AM - 5 PM (PT).
Promotions and Discounts
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website.
How can I find out about sales and promotions?
Sign up for our newsletter to receive updates on sales, promotions, and new product releases.